Categories
 
 
 
 
 
Intro Complaints procedure Complaints procedure of the online store Foodland.sk
 

Complaints procedure of the online store Foodland.sk

Complaints procedure

Complaint Policy

This Complaint Policy is issued by TRALYCO SK spol. s r.o., Stárá Vajnorská 17/A/12495, 831 04 Bratislava, Company ID: 35 855 991 ("merchant - seller"). This Complaint Policy applies to natural persons (consumers) as well as legal entities ("buyers") and is applicable in the physical store within the Slovak Republic and in the online store operated at www.foodland.sk ("online store").

1. General Provisions

This Complaint Policy governs the rights of the buyer regarding defects in goods purchased in the physical store or via the online store.

In areas not covered by this Complaint Policy, relevant legal regulations shall apply, particularly:

  • Act No. 40/1964 Coll. Civil Code

  • Act No. 102/2014 Coll. on Consumer Protection

  • Regulation on General Product Safety (EU 2023/988)

2. Submitting a Complaint

  1. The buyer submits a complaint in writing, via email at info@foodland.sk, or in person at the seller's store. Complaints must be filed within the warranty period, which is 24 months unless otherwise agreed.

  2. When submitting a complaint, the buyer is required to present proof of purchase (invoice) or a warranty certificate.

3. Liability for Defects

  1. The seller is responsible for defects present in the goods at the time of receipt and for defects that occur during the warranty period.

  2. The seller is not responsible for defects caused by mechanical damage, improper handling, or unauthorized interference.

4. Complaint Resolution

  1. The complaint will be resolved within 30 days of submission unless otherwise agreed.

  2. The buyer has the right to defect repair, product replacement, a price discount, or withdrawal from the contract.

  3. The seller shall issue the buyer a confirmation of receipt of the complaint and a document regarding its resolution.

5. Alternative Dispute Resolution

  1. If the buyer is dissatisfied with the resolution of the complaint, they may file a proposal for alternative dispute resolution through the Slovak Trade Inspection (www.soi.sk) or the online dispute resolution platform (http://ec.europa.eu/consumers/odr/).

6. Final Provisions

This Complaint Policy takes effect on July 1, 2024, and fully replaces previous provisions.

Add new comment:

...

Add reply to comment:

... Cancel
 
 
 
 
 
 
 
 
 
 
 
Full (Desktop) version